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Platform HYPR + ServiceNow Integration

Identity Verification for ServiceNow

Identity verification built into your help desk.

Service desk agents trigger HYPR Affirm verifications directly from a ServiceNow user record - and track every outcome without leaving the platform. Zero PII stored in ServiceNow. Zero extra portals.

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Workflow in Action

See HYPR Affirm IDV in ServiceNow — step by step

Each step by who's acting — the ■ agent, the ■ end user, or the ■ platform running automatically.

 
 
 
 
 
 
 

Security risk

The help desk is your most exploited entry point. It doesn't have to be.

Organized threat groups like Scattered Spider don't need to break through your firewall. They call the help desk, tell a convincing story, and walk away with account access. Every unverified reset is a $70 security risk. Every social engineering call is a potential breach.

📞
Social engineering & vishing
Attackers impersonate employees to pressure agents into bypassing verification. No technical exploit required — just a convincing voice.
🤖
AI deepfakes & synthetic identity
AI-generated voice and video clones are increasingly convincing. Traditional KBA and callbacks can't distinguish a real employee from a synthetic one.
🔒
Credential reset as an attack vector
30–50% of help desk tickets are credential resets. Each one handled without high-assurance verification is a direct path to account takeover.
See how HYPR stops help desk attacks →
$70
average security risk per unverified help desk ticket
NIST
IAL2
assurance level, delivered in seconds from ServiceNow
0
PII, biometrics, or documents stored in ServiceNow
■ Agent-assisted verification
 
1
Agent opens user record in ServiceNow
Clicks "Verify Identity with HYPR" — one button, no portal switch
Agent action
 
2
End user receives verification email
Branded, time-limited link to HYPR Affirm IDV flow
Automated
 
3
End user completes identity verification
Document scan, liveness check, or approver decision — on their device
End user action
 
4
Outcome posts to ServiceNow automatically
Work note on linked ticket, IDV request updated
Automated
5
Agent proceeds with confirmed identity
Password reset, account recovery, or privileged access — identity confirmed before action
Agent action

Automation & user experience

Cut ticket volume without cutting security.

HYPR Affirm IDV replaces the manual, error-prone help desk identity check with a structured automated flow — running inside ServiceNow for agent-assisted tickets, or entirely without an agent for self-service recovery. Either way, every action is verified and every outcome is audited.

  • ✓
    95% reduction in password reset tickets — verified callers safely routed to self-service SSPR and account recovery, no agent required
  • ✓
    No portal switching for agents — the entire assisted flow lives inside ServiceNow. One button, one form, automated outcome
  • ✓
    True self-service recovery — end users complete identity verification and unlock their own accounts without ever reaching the queue
  • ✓
    Configurable verification intensity — liveness-only for low-risk, document + biometric step-up for high-risk. No code changes required
  • ✓
    Automatic audit trail on every action — outcome, workflow ID, and timestamp recorded whether agent-assisted or fully self-service

Key outcomes

What HYPR Affirm IDV delivers in ServiceNow

One ServiceNow app. Every help desk verification — triggered, tracked, and audited without leaving the platform.

 
Agent-initiated, caller-completed
One click from the user record sends a branded verification link. The caller verifies on their own device — no workarounds, no extra portals.
 
Full audit trail in ServiceNow
Every request, outcome, and timestamp is recorded on an IDV Request record and posted as a work note on the linked ticket — no exports required.
 
Zero PII stored in ServiceNow
Identity evidence, biometrics, and documents stay in HYPR. ServiceNow holds only workflow IDs, status, and audit metadata.
 
Admin-configurable, no code changes
Brand the verification email with your logo and accent color. Control available HYPR flows and link expiry — all via ServiceNow system properties.
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Request a Demo

Experience passwordless MFA that secures and empowers your business. See what identity verification built for the workforce looks like. Learn how comprehensive Identity Assurance protects the entire identity lifecycle.

Fill out the form to get a demo from an identity security expert, customized around your organization’s environment and needs.