HYPR Security Response

Our Mission

We have one mission and that is to create a passwordless world. For us, security isn’t just about keeping the bad guys out. It’s about protecting people in everything they do, wherever they are.

HYPR founders realized passwords will continue to be the hackers’ favorite target unless something is done about it. They saw it as an opportunity to approach security in a brand new way. What if our everyday smartphone can be used to change the security and user experience landscape? That became the launching pad for HYPR.

Our global team comes from software, information security, and digital identity backgrounds to deliver security that’s meant for everyone. United by the common mission to create a passwordless world, we maintain a work ethic that prioritizes our customer’s success and growth.

HYPR looks forward to working with the security community to find vulnerabilities in order to keep our businesses and customers safe.

TLDR: Email Security@HYPR.com


Rules of Engagement

HYPR asks researchers to willingly #hackthis. Nothing is off limits and for the benefit of all customers, we encourage every possible attempt to circumvent security.

At the same time, should your efforts lead to a discovered vulnerability, we kindly ask that you limit your access and exposure to customer data to only the information needed to report the finding to HYPR and to indicate the severity of the issue:

If you are keen to exploit identified vulnerabilities in a manner that risks the confidentiality, integrity, and/or availability of any resources not explicitly owned by you during testing processes – please reach out with your request and an environment can be cloned to mimic production use.

  • HYPR does not support security response reports which focus on phishing, spam, social engineering, or otherwise defrauded social schemes impacting customers or HYPR employees for access.
  • HYPR does not encourage security testing of local and physical premises. Do not attempt to socially engineer employee office access and similar constructs.
  • HYPR is interested in denial of services (DoS) or distributed denial of service (DDoS) attacks against HYPR resources to prove stability. At the same time, HYPR requests that you reach out and we may clone an environment in which you can test against. Please also provide your experienced and well-intentioned interest in this.

If you are not sure about whether your testing approach is covered or any other questions, please reach out to security@hypr.com to coordinate and collaborate with us.


Out of Scope Vulnerabilities

HYPR receives security and bug reports of various types, however certain reports are not currently of interest to the company or viewed as a material risk. The following list is a sample of the types of reports which may qualify under this view. HYPR will seek to reply back and confirm that we are not taking action or that it is under further review if warranted. We appreciate you reviewing this list before submitting your report.

When reporting vulnerabilities, please consider (1) attack scenario / exploitability, and (2) security impact of the bug. The following issues are considered out of scope:

  • Unauthenticated login/logout/ Cross-Site Request Forgery (CSRF) on unauthenticated forms or forms with no sensitive actions.
  • Attacks requiring MITM or physical access to a user’s device.
  • User enumeration of any kind (email ownership and timing attack).
  • Previously known vulnerable libraries without a working Proof of Concept.
  • Comma Separated Values (CSV) injection without demonstrating a vulnerability.
  • Missing best practices in SSL/TLS configuration.
  • Any activity that could lead to the disruption of our service (DoS).
  • Content spoofing and text injection issues without showing an attack vector/without being able to modify HTML/CSS.
  • Rate limiting or bruteforce issues on non-authentication endpoints
  • Missing email best practices (Invalid, incomplete or missing SPF/DKIM/DMARC records, etc.)
  • Vulnerabilities only affecting users of outdated or unpatched browsers [Less than 2 stable versions behind the latest released stable version]
  • Software version disclosure / Banner identification issues / Descriptive error messages or headers (e.g. stack traces, application or server errors).
  • Public Zero-day vulnerabilities that have had an official patch for less than 1 month will be awarded on a case by case basis.
  • Tabnabbing
  • Open redirect – unless an additional security impact can be demonstrated.
  • Issues that require unlikely user interaction


How to Report Security Issues to HYPR

HYPR uses HackerOne for triage, reporting, and payment. This ensures a smooth process for you and enables you to maintain your confidentiality while ensuring HYPR is properly assessed for any taxes and business expenses.

Your first step to be invited to HYPR’s HackerOne page is to send an email with the potential product or service security issue to security@hypr.com. This goes directly to our Security Incident Response Team.

We welcome you to encrypt communications to us through the use of our GPG key and we will reciprocate if we deem the contents critical to require confidentiality and protection.


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What You Should Include in Your Report

## Summary:

[add summary of the vulnerability, perceived impact and information access. To the extent this vulnerability inadvertently granted access to production environments, please let us know so we may assess our reporting obligations]

## Steps To Reproduce:

[add details for how we can reproduce the issue]

[Step 1]

[Step 2]

[Step 3]

## Supporting Material/References:

[list any additional material (e.g. screenshots, logs, etc.)]

* [attachment / reference]

## Ancillary Information:

  1. Provide Date/time and applicable URLs if not already in logs.
  2. For web reports – your browser and version
  3. For workstation client or mobile app – your OS and version
  4. If you have a HYPR version or HYPR configuration, please include that as well

How HYPR Will Respond

HYPR will provide an initial acknowledgement of your security report within 24 hours under normal circumstances once our security team completes the initial triage process. We may follow up with additional questions and will keep the security researcher actively engaged during the triage and remediation process.

Depending on the severity of and priority of the vulnerability it may take several days or longer to remediate and resolve. During the entire process, the security team will be transparent on the pace and current remediation efforts that are underway. We will not guarantee a timeline due to the wide variety of factors that go into the remediation process but will commit to frequent updates to you.

HYPR deeply appreciates the work of security researchers and may reach out to researchers to engage in planned media or blog posts. Upon mutual agreement both parties can disclose details of vulnerability findings. Please refer to the Privacy Policy for more information on how we handle your personal information. HYPR also respects your rights under GDPR (EU) if applicable and other local jurisdictions such as CCPA (California).