HYPR User Guide

Using Device Manager for Web Login

What is Device Manager?

Device Manager is where you add or remove devices used to authenticate for web login and single sign-on. These devices may include your smartphone, security keys, and or built-in authenticators.

How do I get to my Device Manager?

Generally, you should be able to access your Device Manager through your Single Sign-On portal. You may also reach this page via a Magic Link provided by your help desk or admin as part of your onboarding or troubleshooting process. The Magic Link takes you directly to Device Manager so you can start pairing immediately.

If you haven’t set up a device you will be required to use your password or other existing method to login

How to Pair a Smartphone

If you haven’t already, download HYPR on your smartphone via the Apple App Store or Google Play Store. Follow the platform-specific instructions on your mobile screen to install the app.

 

To pair via your Device Manager, proceed with the following steps:

1. Go to your Device Manager using your browser

2. Click on + to Add Another Device

3. Click Smartphone

4. Open the HYPR App on your smartphone

5. Tap + on the top right corner of the HYPR App on your smartphone

6. On your computer, click Reveal QR on the screen to reveal the QR code

7. Scan the QR code on your computer screen

8. The HYPR App will request you to authenticate

9. Your newly paired device will appear within Device Manager

How to Pair a Security Key

If you have a FIDO authenticator such as a Yubico Yubikey, Feitian ePass K9, or Google Titan, you may also pair it here. Be sure you are on an up-to-date version of Chrome, Firefox, Edge, or Safari. Internet Explorer is not supported.

1. Go to your Device Manager using your browser

2. Click on + to Add Another Device

3. Click Security Key

4. Your browser will prompt you to insert your security key. How this looks will depend on your browser.

5. If you haven’t already, insert your authenticator into your USB port. The security key should blink, prompting you to tap it. Provide PIN your PIN if you have one set up. Your browser may prompt you to Tap again to finish.

How to Pair Windows Hello or Touch ID on Mac

Built-in authenticators such as Windows Hello and Touch ID (for Mac) are compatible with Device Manager. You will need to have Windows Hello or Touch ID set up before pairing. Be sure you are on an up-to-date version of Chrome, Firefox, Edge, or Safari. Internet Explorer is not supported. To pair proceed with the following steps:

1. Go to your Device Manager using your browser

2. Click on + to Add Another Device

3. Click the “Computer” Option

4. You will be prompted to verify your identity using your computer’s authenticator.

5. Your computer will be listed as Platform within Device Manager upon success.

HYPR never sees or collects your biometric data. This information remains securely with you on your device. After typing in your email address, you will be able to log in to your applications with your paired authenticator.

How to Remove a Device

1. Go to your Device Manager using your browser

2. Click Unpair beneath the device you wish to remove

3. Click Confirm to finish unpairing

4. Your device will no longer appear within your Device Manager.